Policies
Everything you need to know about shopping with us — from shipping and returns to your privacy rights.
Shopping & Orders
Terms, shipping, fulfillment, and returns
Terms & Conditions
Review the terms that govern your use of the Lowlands House website and purchases of our curated European grocery and gifting products.
Updated June 2026
Shipping, Delivery & Pickup
Everything you need to know about our fulfillment options: local pickup in Alpharetta, local delivery across North Atlanta, and nationwide shipping.
Updated July 2026
Returns & Refunds
Our returns and refunds policy for food products, gift boxes, and special orders. We stand behind every order.
Updated June 2026
Food Allergen Notice
Important information about allergens in the European food products we carry, including cross-contamination risks and how to find product-specific allergen details.
Updated June 2026
Privacy & Data
How we collect, use, and protect your information
Privacy Policy
Learn how Lowlands House collects, uses, and protects your personal information, including details on SMS messaging, cookies, and your privacy rights.
Updated June 2026
User Data Deletion
Instructions for requesting deletion of your Lowlands House account and personal data.
Updated June 2026
Promotions & Access
Offers, discount codes, and the Founders List
Accessibility & Support
Our commitment to an inclusive experience