Returns & Refunds

Food Products

Due to the perishable and specialty nature of our food products, we do not accept returns. If your order arrives damaged, incorrect, or defective, we will replace or refund it at no cost to you.

Please contact us within 48 hours of receiving a damaged or incorrect order. Photographs are helpful but not always required.

Gift Boxes

The same policy applies to gift boxes. If a gift box arrives in poor condition or with missing items, reach out within 48 hours and we'll make it right.

Order Cancellations

You may request to cancel an order before it enters fulfillment. Once your order is packed, assembled, or in transit, cancellation is no longer possible.

To request a cancellation, contact us as soon as possible via Text Support or email. We process cancellations as quickly as we can, but cannot guarantee cancellation for orders placed outside business hours.

Refunds

Approved refunds are returned to your original payment method. Processing time is typically 5–10 business days depending on your bank or card issuer.

Exceptions

We reserve the right to decline refund requests for items returned because of personal preference, change of mind, or dissatisfaction with a product's taste (all items are described accurately on our site and this is inherent to specialty food).