Customer Support
How can we help?
Reach out by text or email and our team will get back to you.
Frequently asked questions
How does pickup work?
Place your order online and choose “Collect in Alpharetta” at checkout. We’ll email you when your basket is packed and ready. Bring your order confirmation to the pickup point and we’ll hand it right over.
What ZIP codes do you deliver to?
We deliver to ZIP codes in the greater Alpharetta and North Atlanta area. Add your address at checkout and we’ll let you know if you’re in our delivery zone. If not, you can always choose pickup or nationwide shipping.
Can I return a product?
We handle returns on a case-by-case basis. If your order arrives damaged or contains the wrong item, reach out and we’ll make it right. Perishable items generally can’t be returned, but we’ll work with you. See our full returns policy.
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, and Google Pay. All payments are processed securely by Stripe.
How do I track my order?
You’ll receive email updates as your order is prepared and shipped.
About SMS Support
- SMS is used only for customer support and order-related assistance — never for marketing or promotions.
- Consent is not a condition of purchase.
- Message frequency varies based on your support request.
- Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help.
Prefer not to receive texts? You can also reach us at hello@lowlandshouse.com and we'll be happy to help by email.
Last updated: April 2026