Shipping, Delivery & Pickup
Everything you need to know about our fulfillment options: local pickup in Alpharetta, local delivery across North Atlanta, and nationwide shipping.
Last updated August 9, 2026
Our Fulfillment Options
We offer three ways to get your order: local pickup, local delivery, and nationwide shipping. You'll select your preferred method during checkout.
Local Pickup
Local pickup is available in Alpharetta, GA. After placing your order, we'll confirm a pickup window by email or text. Orders are typically ready within 1–2 business days.
There is no fee for local pickup. Please bring your order confirmation when you collect your items.
Local Delivery
We deliver to select zip codes in the North Atlanta area. Delivery availability and pricing are shown at checkout based on your address.
We schedule local deliveries on specific days per week. You'll select a delivery slot during checkout, and we'll confirm your window by email. Someone should be available to receive the order, especially for chilled or frozen items.
Nationwide Shipping
We ship eligible products to addresses within the contiguous United States using a carrier selected based on order size, destination, product requirements, and available service.
Shipping costs and estimated delivery timing are presented before an order is completed. Ordinary shelf-stable orders generally use standard parcel services and may take several business days to arrive.
Standard parcel timelines do not apply to frozen and temperature-sensitive shipments. These products use specialized insulated packaging, dry ice, and an eligible shipping service selected at checkout.
Frozen & Temperature-Sensitive Shipping
Frozen items require specialized insulated packaging and an eligible shipping service. When available, eligible products are packed from frozen in an insulated foam cooler with protective materials and dry ice.
Frozen shipping availability and estimated timing are determined at checkout based on destination, carrier availability, product mix, weather conditions, and operational capacity.
We may delay or decline frozen shipment when a reliable eligible service is unavailable for an order or destination.
Packages may contain dry ice. Open frozen shipments promptly in a well-ventilated area. Do not touch remaining dry ice with bare hands, keep it away from children and pets, and never place dry ice in a sink, toilet, drain, trash container, refrigerator, freezer, or sealed container.
The absence of remaining dry ice does not by itself indicate a shipping failure. Product condition and temperature should guide next steps.
Products that are frozen or still contain ice crystals should be placed in the freezer promptly. Fully thawed products at 40°F or below should be refrigerated promptly, and customers should contact Lowlands House for product-specific guidance before refreezing.
Products above 40°F should not be consumed. If there is a temperature concern, customers should photograph the package and products, record the measured temperature, and contact Lowlands House promptly so we can assist.
Frozen shipping availability may vary by product, destination, weather conditions, and carrier availability.
Order Tracking
You'll receive a shipping confirmation email with tracking information once your order leaves us. For local pickup and delivery, we'll contact you directly to coordinate.
Delayed or Missing Orders
If your order is significantly delayed or doesn't arrive as expected, please contact us within 5 days of the expected delivery date. We'll investigate and make it right.