Shipping, Delivery & Pickup
Everything you need to know about our fulfillment options: local pickup in Alpharetta, local delivery across North Atlanta, and nationwide shipping.
Last updated July 9, 2026
Our Fulfillment Options
We offer three ways to get your order: local pickup, local delivery, and nationwide shipping. You'll select your preferred method during checkout.
Local Pickup
Local pickup is available in Alpharetta, GA. After placing your order, we'll confirm a pickup window by email or text. Orders are typically ready within 1–2 business days.
There is no fee for local pickup. Please bring your order confirmation when you collect your items.
Local Delivery
We deliver to select zip codes in the North Atlanta area. Delivery availability and pricing are shown at checkout based on your address.
We schedule local deliveries on specific days per week. You'll select a delivery slot during checkout, and we'll confirm your window by email. Someone should be available to receive the order, especially for chilled or frozen items.
Nationwide Shipping
We ship eligible products to addresses within the contiguous United States using a carrier selected based on order size, destination, product requirements, and available service.
Shipping costs and estimated delivery timing are presented before an order is completed. Ordinary shelf-stable orders generally use standard parcel services and may take several business days to arrive.
Standard parcel timelines do not apply to frozen and temperature-sensitive shipments. These products may require insulated packaging, frozen gel packs, expedited service, and a restricted dispatch schedule.
Frozen & Temperature-Sensitive Shipping
When frozen parcel shipping is available, eligible products are packed from frozen in insulated packaging with frozen gel packs and prepared for an expedited carrier service.
We generally dispatch frozen parcel orders on selected weekdays and may hold an order in frozen storage to avoid weekend, holiday, severe-weather, or carrier-delay risks.
Frozen products may arrive completely frozen, partially frozen with ice crystals, or thawed but still safely cold at 40°F or below. Customers should unpack frozen shipments promptly and contact Lowlands House immediately if a product arrives warm, above 40°F, leaking, or substantially delayed.
Frozen shipping availability may vary by product, destination, weather conditions, and carrier availability.
Order Tracking
You'll receive a shipping confirmation email with tracking information once your order leaves us. For local pickup and delivery, we'll contact you directly to coordinate.
Delayed or Missing Orders
If your order is significantly delayed or doesn't arrive as expected, please contact us within 5 days of the expected delivery date. We'll investigate and make it right.