Privacy Policy

Introduction

At Lowlands House, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

This policy applies to all information collected through our website at lowlandshouse.com and through any orders placed with us ("Services").

Information We Collect

We collect information you provide directly when you place an order, sign up for our newsletter, or contact support:

• Name, email address, phone number
• Shipping and billing address
• Order details and purchase history
• Communications with our support team

We also collect information automatically, including IP address, browser type, pages visited, and referring URLs, via cookies and analytics tools.

How We Use Information

We use your information to:

• Process and fulfill orders
• Communicate order status and support responses
• Send marketing emails and newsletters you have opted into
• Improve our website, products, and customer experience
• Comply with legal obligations

SMS & Customer Support Messaging

When you use our text-based support, you consent to receive SMS responses from Lowlands House. Standard carrier rates may apply. Reply STOP to opt out at any time.

We do not send unsolicited promotional SMS messages without a separate opt-in.

Sharing of Information

We do not sell your personal information. We may share data with trusted service providers that help us operate our business:

• Shopify — e-commerce platform and order management
• Stripe — payment processing
• Klaviyo — email marketing
• Google Analytics — site analytics
• Cloudflare — site infrastructure and security

These providers are contractually required to protect your information and use it only for the purposes we specify.

Cookies & Analytics

We use cookies and similar technologies to enable essential site functionality, remember your preferences, and understand how visitors use the site. Analytics data is aggregated and not personally identifiable.

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining your order history, complying with legal obligations, and resolving disputes.

You may request deletion of your data at any time. See our Data Deletion policy for instructions.

Your Choices & Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Depending on your location, you may have additional rights under applicable privacy laws, such as the California Consumer Privacy Act (CCPA). Contact us if you have a rights request.

Data Security

We use industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS) and secure payment processing via Stripe. We do not store full payment card numbers.

Children's Privacy

Our site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will update the date at the top of this page. Continued use of the site after changes are posted constitutes your acceptance.

Contact Us

If you have questions about this Privacy Policy or a data request, contact us at hello@lowlandshouse.com or via our Text Support page.